Our best advocates are our customers.

30th November, 2011

Dear Hugh-

I would just like to thank you to you and your team for the fantastic service level you have given myself via Progressive Safety Footwear & Clothing Ltd on my two Honda Accords over the last six years. Your service level and professionalism was 5 star and I would certainly recommend your company to anyone that is considering buying a Honda. They are very reliable and so are the team behind the badge.

Yours sincerely,
Progressive Safety Footwear & Clothing Ltd.

Mandy E Spooner MCIPS
Purchasing Manager

19th September, 2011

I just wanted to say how delighted I have been with the friendly, accommodating service I have received throughout my dealings with your Skoda branch since buying my car in July. Chris Madison who sold me the car, John Rowe who I spoke to over some initial concerns, Jonathan Boyd who arranged the necessary service and Matthew Pocock who drove all the way to Shropshire to collect my car for its service, could not have been more helpful.

I have been impressed by the way that the fact that I live some distance away has not been treated as a problem and Jonathan is worthy of special mention due to his helpfulness in returning an item I accidentally left in the courtesy car provided while the service was being carried out. He has shown absolute willingness to go the extra mile to be helpful as have the others I have mentioned. Many thanks to all, and congratulations on your outstanding customer service,

K. Fitzwarine-Smith.

5th August, 2011

Hello, I just thought I'd take the time to say thank you, your service has been excellent. I previously visited Pentagon who had disappointed me however I must say you've restored my faith in service departments. All aspects of your service have been second to none, I would recommend you to others.

Thanks again,
Y. Yasin

1 July, 2011

Praise for Rex Reyes:

I have just completed the purchase of a new Honda Civic and I am writing to say how delighted I have been with the process from start to finish. Rex Reyes conducted the business in a respectful, non-pushy way.

It was the best experience of buying a car I have ever had. The full tank of petrol on delivery was the unexpected icing on an already very tasty cake! Please ensure that anyone who needs to know about this vote of thanks, does know.

I am happy to recommend your dealership.

9th April, 2011

Dear Mr. Lamb,

I am delighted with the Honda Jazz purchased two weeks ago. It is the prettiest and best equipped of all the Civics and Jazz vehicles bought from Gordon Lamb over the past eighteen years.

I wish to convey my thanks to Mr. Andy Jones for finding a suitable replacement vehicle for me - I greatly appreciate his kindness, patience and the invaluable advice given.

May I also express my gratitude to your service management staff and Mr. Magerison and to Maureen - for their courteous attention, good humour and expertise at all times.

An excellent team at Lockoford Lane now.

Yours sincerely,
J. Chappell.

3rd January, 2011

Dear Mr. Pearson,

Thank you for your invitation on 6th January to view the New Micra. I shall not be able to attend, but wish you every success at the launch.

I would like to say that I received great service when I purchased my little car last year.

Many thanks,
Yours,
D. Pollard (Mrs).

23 September, 2010

Hello-

Just a few short words of thanks following the recent purchase of my wife's new Clio. We were guided and supported throughout by Taryn Reeves, who was most professional.

Her knowledge of, and enthusiasm for, Renault vehicles was infectious, and we certainly found ourselves feeling more confident the more we had dealings with her.

The final collection day went very smoothly and again Taryn managed the whole handover procedure with efficiency and without at any time trying to hurry us along.

She made the whole buying experience an enjoyable procedure, something we have rarely been privileged to in the past.

Needless to say that so far my wife is delighted with her new Clio.

Best wishes
Mr and Mrs Yates

18 May, 2010

I have just returned from holiday, which has delayed sending this note of thanks to recognise the great service I received from Mark Gregory a few weeks ago at your Honda dealership in Chesterfield. He was unfailingly courteous and professional and I found the whole experience of buying a car from Gordon Lamb very pleasurable.

Your customer service is superb and I am happy to recommend you to others.

Best wishes
Karl Roper

10 May, 2010

Dear Mr Lamb.

I would like to bring to your attention the superb service given to my wife and I at your Renault dealership Chesterfield.

We took out our first Motability lease on the 4th May 2010, choosing the Megane ST. Taryn Reeves took us through the whole process with the same care to detail and professionalism, warmth and humour that made the experience pleasant and enjoyable.

All the staff made us feel very welcome, nothing was too much trouble, this was in complete contrast to the treatment received at the Vauxhall showroom that we visited prior to arriving at Gordon Lamb.

I would like to thank everyone at Gordon Lamb, but special thanks to Taryn for all her help.

Lynne & Ian Wade, and Lollypop.

30 September, 2009

Dear Mr. Lamb,

I felt compelled to write to you to express my satisfaction at being a Gordon Lamb customer over the last 6 months. Having previously encountered terrible levels of customer service at some competitor’s dealerships, my experience at Gordon Lamb has made a refreshing change.

Encouraged by the service my wife received, I contacted Pat when interested in purchasing a used Renault Megane. Again, he brokered an introduction with the sales staff, who delivered the best possible deal to me. Upon collection of the car, I was extremely impressed with the valeted condition of the vehicle. I own a cherished plate, and as such, friends and neighbours assumed that this must be a new car, such is the condition of the vehicle.

I would not contemplate taking my car elsewhere for warranty and service work, such is the level of confidence I have in your staff. I am aware that Gordon Lamb prides itself on remaining a family business, and that is certainly an ethos that exudes throughout the whole experience, from initial contact, to delivery, valet and aftercare. Indeed, the fact that someone working in the valet department has cultivated such close, effective working relationship with other departments is a real testament to this.

I am looking forward to remaining a loyal Gordon Lamb customer, particularly with the range of marques on offer which will always provide options for future car ownership.

Yours sincerely,
Mr R Cadet, Sheffield.

28 June, 2009

Dear Mr. Lamb,

Just a short note to express my thanks to you and your firm for the excellent service and treatment I received from your firm when purchasing a Toyota Prius from you a few weeks ago.

From first entering your premises I was made to feel welcome and comfortable by all I met. I must however praise Mr. Craig Wright who I can only describe as perfect at his job. (I have been buying cars for over 50 years)

He was very knowledgeable, helpful and courteous at all times, which I appreciated.

Kind Regards,
Mr B Furness, Derbyshire.

3 June, 2009

Dear Mr. Lamb,

Just wanted to say thank you for resolving my problem on my Saab that was serviced by Pentagon, and with Andrews assistance too it was resolved and hopefully all be rectified early next week.

With my appreciation of your personal attention to this.

Mr W Sussenwein, Derbyshire.

24 October, 2008

Dear Mr. Lamb,

I am writing to thank you for the excellent customer service I recently received from Gordon Lamb Sheffield.

From taking my Saab into my local garage for a routine maintenance they identified a cracked bulkhead and advised me to get in touch with a Saab dealer. I initially contacted Burrell’s at Doncaster who “politely” informed me they had never known this to be a problem before and there was nothing they could do to help. I then telephoned Gordon Lamb Sheffield, who were most helpful and asked that I took the vehicle to them for investigation. Once the initial diagnosis was confirmed, a report was submitted to Saab UK who agreed to cover the cost of the repair, even thought the vehicle was out of manufacturer’s warranty.

Special thanks to Nick Bower at Sheffield, who kept me informed of progress at all times and who, without his initial support, I probably would still not be driving a Saab.

Many Thanks.

Kind regards,
J Bullock, Sheffield.

21 October 2008

Dear Mr. Lamb,

I have bought a new Freelander 2 from your company and would like to say how impressed I was with Richard Eyre who managed the deal with me.

I have dealt with many people in the car sales area in my life, including your own Nissan people, but none has so consistently impressed me throughout the whole process as Mr. Eyre. I like to buy locally if I can get a reasonable deal but my decision to come back to Mr. Eyre to do a deal was because I had been so impressed by his exemplary manner which inspired both trust and confidence. Much of the necessary paperwork can be tedious yet throughout all this Mr. Eyre was fully mindful of your company policies yet aware of how the amount of paperwork can grate! (I do recognise and support the fact that it is necessary).

I felt I ought to write because the qualities on show, in my view, exceptional and I congratulate you on appointing him. I am pleased I met him and if he stays in your employment I shall seriously consider coming back to look at the new Discovery at some time in the future.

Yours sincerely,
Mr G Jackson, Derbyshire.

23 June, 2008

Dear Mr. Lamb

Having recently purchased my third Toyota Rav 4 from your Chesterfield dealership and have now got a good understanding of how your organisation works.

I have dealt with Neil for many years and more recently John. These two men show a huge dedication to customer service. They are easy to deal with, always deliver what they promise and are a great asset to your organisation.

My congratulations in having such a strong team both in Sales and Service who provide exceptional performance at a time when often the bare minimum is provided.

Yours sincerely,
Mr M Collyer, Derbyshire.

22 March, 2008

Dear Mr. Lamb,

It is almost 5 weeks since my wife and I purchased from your Toyota franchise in Chesterfield an almost new Toyota Auris. I say almost new as the car was used by the staff before being made available for sale.

I would just like to say how pleased we are with the car and particularly the service we received in doing so.

I would like to give a special mention to the Salesman who dealt with us a Mr. Alex Menzies, we feel he is a credit to your sales team and found him very professional and helpful an many ways.

If in the future we have reason to change our vehicle again, we will not hesitate to use your Company and at the same time highly recommend it.

Yours sincerely,
Mr J Ducker, Dronfield.

11 March, 2008

Dear Mr. Lamb,

Over the years I have purchased several vehicles from your company, the latest one being a Honda Accord.

I would like through your good self to pass on my thanks to Ben Langford, Andy Jones and the rest of your Honda Staff in their help and assistance in supplying and delivering the vehicle.

All the success for the future.

Yours sincerely,
Dr. Martin.

01 March, 2006

Dear Mr. Lamb,

We recently purchased a Nissan Terrano form your Nissan dealership.

We are delighted with the service we received from beginning to end from your Salesman, Paul Nash.

Paul couldn’t have been more obliging and yet not pushy. He was able to answer all our product questions positively.

We would like to say he is a credit to your Company and will certainly return to Gordon Lamb when purchasing any further vehicles.

Thank you once again for this excellent service.

Yours faithfully,

Mr & Mrs Pasley, Dronfield.

15 May, 2006

Dear Mr. Lamb,

I am the curator of a small private museum. One exhibit depicts in miniature, the history of the Renault motor car.

I have recently been able to update that display with more than a dozen new models purchased through your Company.

I have dealt throughout with Lisa Redfern in your Parts Department and wish to express my appreciation of her friendly, efficient and ready co-operation which necessitated ordering some not so readily available items from France and in one instance arranging a replacement for an item which arrived damaged.

Once again I would like to express my thanks to Lisa for her assistance and ask you to convey this to her please.

Your faithfully,
Mr D W King, Sheffield.

15 May, 2006

Dear Mr. Lamb,

I write to tell you what a pleasant experience it was to deal with some of your staff at Bramall Lane recently when buying the new Rav 4.

It went on for some time because of the complication of trading in two cars, the necessity if transferring a cherished number plate, and the delay in the delivery of the new vehicle etc.

However at every stage, your representative, Mr Grant Colegate was attentive, courteous, and went out of his way to smooth things through. I hesitate to call him a Salesman, because he was more of a good relations/customer services person throughout. The deal which the company were doing for me was appreciably better than your Sheffield rival anyway, so the question of taking on the mantle of a ‘salesman’ never entered into the equation anyway.

So well done Gordon Lamb! Grant showed that the customer comes first, and long may it continue.

With kind regards and good wishes,
Yours sincerely,
Mr I Young, Sheffield.

01 June, 2006

Dear Mr. Lamb,

I recently purchased a Saab 9-3 sport sedan motorcar from your Sheffield outlet.

The purpose of this letter is to report that, from first entry into the Saab showroom to our final departure in the new vehicle, we were deeply impressed with all aspects of the facilities and staff. The demonstration of the operation of the coffee machine was as thorough as that of the operation of the chosen vehicle, a statement of the high standards and attention to minutiae.

Within an hour of the vehicle been parked on the house drive, the local cricket team scored a mighty “six” through the rear window of our new treasure. The cricket club are not known for half measures. The mess was appalling and our sadness indescribable! The following day, speed and spirits of a cortege, we limped back to Gordon Lamb Sheffield with a polythene rear window.

A few days later we collected the car, bodywork scratches, trim stains and rear windscreen repaired and all as new. In brief, superb service, totally sympathetic and scrupulously fair.

I have no hesitation in commending to you the name of Mr Keith Jowett for his faultless professionalism throughout. I shall recommend and return to Gordon Lamb Sheffield with total confidence.

Thank you.

Yours faithfully,
Mr W Burborough, Derbyshire.

28 October, 2006

Dear Mr. Lamb,

What a credit Alan Green is to your Sales Team,

We have been looking to change our car for a second hand Yaris for a few weeks, and been to your competitors as well as salesrooms offering wider ranges of makes and models. As loyal customers of both Monty’s Motors and in particular Toyota vehicles – as this will be our fifth-, we were disappointed Monty’s could no longer provide the service they previously given us.

The sales people we encountered in all the sales rooms were very helpful, offering vehicles out of our price range and encouraging us to go up a bit more and a better deal if we agreed today. I suppose they were what car sales people are stereo typically portrayed to be. Then we approached Gordon Lamb.

Alan spoke to us on the phone and invited us down to see what was available.

What a genuine and sincere sales person he was. We felt we could trust him immediately, not to push us over our agreed spending limit. He delivered exceptionally high standards of customer service making us feel our custom was extremely valued. Nothing was any trouble for him, and any uncertainty we had with any vehicle we looked at, he suggested we wait for the ‘right one to come along’. Not at any time were we made to feel under pressure. From this I decided we would not look any further and your salesman would have our business.

He was as good as his word and kept us informed when suitable vehicles were available, and rang us with details. He was looking throughout the network and countrywide. When we finally made a decision to buy one on your forecourt – as by now we were experiencing how sought after they were – we signed the paperwork and left a deposit, I then changed my mind. I was very embarrassed to have to ring and tell him this, but his attitude towards me, was again, that it wasn’t a problem.

He has since found us our ‘right’ one and rung to provide us with the registration. We are collecting it on the 1st November without even seeing it!

This is because I trust Alan to have found us the one we want and I am confident he will have.

Sales approaches such as his, and the hospitality offered in your salesroom, has made buying our car a pleasurable experience.

Yours sincerely,
Mr & Mrs Hanson

3 August, 2005

Dear Mr. Lamb,

Having recently purchased a Honda Jazz, there are some points which I would like to draw to your attention. I hope these comments will be on to the relevant members of staff.

The points I would like to bring to your attention are:

1. When I first went to look at Honda cars I was made to feel very welcome
2. The car was demonstrated to me in an informative, relaxed way
3. At no time did the sales man ‘talk down’ to me because I was a woman, which is something I had experienced at other dealerships
4. My questions were all answered in a very satisfactory, courteous manner
5. I was not rushed, neither was I ignored while the salesman tried to do ten other jobs (this I had experienced at other places)
6. I was offered a test drive at my convenience and was able to choose the circumstances and route of the of the test drive which I thought was extremely considerate
7. After I had decided to buy a car I was given good, clear information at all times
8. On the day I collected my car , the paperwork was explained in a clear and professional manner and all aspects of my car were demonstrated to me
9. I was introduced to the staff who would be contacting me when it was time for my car to be serviced. They gave time to greet me and explain the process. This I thought was a nice touch
10. At all times I was encouraged to take my time and ask whatever questions I may have
11. Refreshments were offered at every visit
12. All the staff were smart in appearance, friendly, polite, relaxed, smiling, patient and very efficient

All in all, for me choosing and buying my new car has been a very comfortable and enjoyable experience. I thanks them all especially Paul Nicholson for looking after me so well, it was pleasure to do business there.

As for my Honda Jazz, I love it to bits. Thank you Honda for a great Car!

Yours sincerely,
S McGowan, Derbyshire.

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Gordon Lamb Land Rover - from www.disco3.co.uk member 'disco3newbie'

Anyway just like to say that dealing with Richard at Lamb's was a pleasure. Car was waiting for us when we arrived..quick check showed it had been fully valeted inside & out and looked great. Since I'm new to D3 Richard took his time showing us around inside & outside the D3 and answered my mundane questions without laughter!

Drive back home ....well what can I say except 'permagrin'. Great forum btw

Disco3newbie

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Gordon Lamb Land Rover - from www.disco3.co.uk member 'ronp'

Also had good experience with Gordon Lamb when my supplying dealer wouldn't look at a problem and GL did.

[Cos of that my supplying dealer is no longer my existing dealer]

Top marks to GL.